@TimWillis Hello, The new device you purchased looks like a range extender, which is different kind of product from your old power line extender. Range extender normally connects to AP/ router by...

@DrKing7 Hello, In theory, all the TP-Link powerline devices on sale can work together. In the real network environment, it would be better if we use the powerline devices with same powerline data...

@Titus83 Hello, This would not take long, normally within few weeks, it is recommended to wait for the available firmware on Tapo app.

@Bagestu Hello, sorry to hear that your devices got similar problem. We sent you a test email to follow up the issue, if you could help with some further troubleshooting before return, please feel...

@diadeluz Hello Diadeluz, I reviewed your original post, and it looks like the issue occurs after power outage/ powering down main router in your case. We also want to resolve it if there is an issue...

@diadeluz Hello Diadeluz， Apologize for the late update, I failed to review your case until you mentioned the issue again. After power outage or your powering down the router, when router recovers...