@JADEJOB Hello, Your family could log in the admin account on the phone ( with same email and password) to use Talk & Voice Call feature as a temporary solution.

@Ollie.com Hello, You may need to contact router support to change the Wi-Fi channel & a lower channel width on 2.4Ghz WiFi and see if plug becomes stable. Please also make sure your plug is the on...

@Rimi Hi Rimi, For TC70 camera offline problem, here are some suggestions: 1. Turn off advanced features on router like Parental control / Firewall/ QoS function etc. 2. Make sure the camera is...

@Beyond Hello, Thank you for your feedback. Currently Tapo APP only allows 1 device to watch Playback at the same time, when there is more than 1 device trying to view Playback at that time, the...

@willmoac Hello, Tapo C310 does not have cloud storage currently. Tapo cameras support Continuous recording / Motion detection recording saved in the SD card, but not on the cloud. We have a...

@Chamywak Hello, May I know were you able to connect to router's 2.4Ghz Wi-Fi by manually tying in 2.4Ghz Wi-Fi password? If so, you could try some suggestions here: Make sure Tapo app version is...