@EarsLikeFins Hi, Thank you very much for your detailed information. We would like to forward your case directly to the senior engineers and please have a check of your email box. Thanks a lot.

@pdeseymour Good day, Thank you very much for your time and patience. Really sorry for the inconvenience. We would like to forward your case to the senior engineers. At the same time, could you...

@UptonPK Hi, there would be two combinations: Virgin Hub as the bridge mode, Deco as the wireless router; Or Virgin as the wireless router, Deco as the access point; The second one would be more...

@hymness1 Good day, Thank you very much for your time and patience. Did you enable the Qos or parental control on the M4? And Could you please help me confirm the following details: When the...

@simonbro Good day, Thank you very much for your time and patience. After changing the password, have you tried to reboot the Deco to have a look? Are there any special characters of the password？if...

@Tank Hi, You are right and the "PLC" symbol on the signal source is showing the communication between two Decos. Currently, the two Decos are using poweline backhaul and Wi-Fi backhaul. Thank you...