@hasuni19 Hello, May I know who is your ISP and what is the model number of your modem? Is it working in modem only mode or modem router mode? You may confirm this by launch the Deco app and confirm...

@labyrint Hello, May we confirm if the LED on the Deco M5 is solid green and do you have internet access on other computers or phones when they connected to the M5 wireless network? To he honest, we...

@DJBolibs Hello, Basically, we suggest our customers purchase the TP-Link devices in the local market and we don't suggest them to use the products across regions, which may avoid the warranty or...

@MaxSwole Hello, If you want to create a communication between the main network and guest network, you can switch the Deco to Access Point Mode. However, if the Deco needs to be working at Router...

@Nkn Hello, May I know is this Hangouts app running on your phone or on a computer? How about the detailed Parental Control settings on your Deco app, is it on Adult Filter Level and what contents...

@JR055 Hello, Generally, there is no need to reset the whole Deco system when you change your ISP and the modem, what you need to do is change the internet connection type on the main Deco as per the...