@Net1 Hi, If you want to use the Deco M5 as the main router, it is suggested to configure your ISP modem router into a bridge mode. However, as mastermjr2004 mentioned, this may be decided by your...

@Justin.Wu Hi Justin, Can you please confirm where did you set those device names for the LAN devices, on the Deco app-device settings page? We take the XPS for an example, is there any specific...

@kolicek Hello, Below is the guide to configure the Deco E4R as an Access Point, please check it first: https://www.tp-link.com/support/faq/1842/ If you still fail to install it, please refer to the...

@Raiden Hello, We will do some troubleshooting and try to fix it first. 1. What is the current firmware version of your two Deco units now? Please show us the screenshot about it on your Deco app,...

@TonyReilly Hello, Thanks a lot for all the details for now. Our engineer will email you, if you are willing to do further analysis, please check your inbox and respond.

@WN143 Hello, Thanks very much for all the info. Do you mean when one or several satellite Deco units show disconnected on the iOS app, they show disconnected or offline on the web portal as well?...