Hello, 1. Please ensure that the wifi light is flashing amber and green; if not, you can reset it: with the plug powered on, hold the settings button for 10s. 2. Then you can follow the instruction...

Hello, Have you setup any advanced features? Like schedule/away mode? It is suggested to hard reset the smart plug and reconfigure it to give it a go. How to reset: With it powered on, hold the...

Hello, There is no feedback reported by our customers yet. We will forward it to our R&D department and then they can work on it. Any updates, we will let you. Good day.

Hello, The router does not support SSL encryption, so the common mail server cannot be used to satisfy this function. Regarding to the firmware, not sure whether there is new firmware available to be...

Hello, who is your internet service provider? With the LAN cable from the modem to the router, please check the IP address/default gateway obtained by your computer, instruction as below:...

Hello, 1. With C2300 connected to the free wifi: what is the WAN/internet IP address of C2300? What is the IP address of the printer? Whether you can ping the printer with other devices? Can you ping...