Hi, What do you mean by they are not working? More details will be better. How did you setup the parental control feature? Please show us the screenshots. Meanwhile, below is the instruction to...

Hi, Sorry for the trouble caused here. We can do some troubleshooting first. Could you please provide us more details: 1. The current network topology/diagram. 2. The model number of the Deco and the...

Hi, Can you get internet from the modem directly when the Deco units stop working? Any error message pops up on the Deco app? Please show us a picture of it. Please simplify the network topology,...

Hi, How do you know that the IOT devices discovery has been blocked? Does it show up on the Antivirus history page? Note: Open Deco app, tab on the “envelope ” icon and you can see the history...

Hi, Is there any error message if you failed to connect to the wifi? What is the model number of the Deco? Is it Deco M5? What is the current network topology/network diagram? Meanwhile, it is...

Hi, Sorry to tell you that the Deco M5 does not compatible with Apple home kit yet. While it can work with Alexa/IFTTT. https://www.tp-link.com/en/support/faq/1770/...