Hi, Sorry for the inconvenience caused here; we can do some troubleshooting first and try to fix it. After you logged into the web UI, please go to DHCP-DHCP client list and refresh this page. After...

Hi, The firmware need macth its hardware version, otherwise it may ruin the device itself. Meanwhile, sorry to tell you that it is against the warranty. If the current router works fine with the...

Hi, Rinoa, thanks for your valued reply. From the pictures you sent, the wireless link speed affects the speed; FYI, the actual wifi speed is almost 60% of the wifi link speed, in other word, actual...

Hi, As a wireless client, the wifi signal strength will affect the performance of the HS100 a lot. Usually, it is suggested to locate the smart plug in an open area without much interference existed....

Hi, The maximum wireless clients can up to 31; considering the network environment varies, to ensure the performance of the router, it is suggested to connect no more than 15 clients at the same...

haha, you are very welcome. Do not hesitate to contact us if need more help. Have a nice day. julz wrote Great!! Thank you!!