Hi, Thanks for your reply; the IP address and mac address need match the device which you open port for. And with the corrent IP address and mac address, the port forwarding/VNC should be working...

Hi, As my knowledge, the IPTV should be enabled to make you access internet. Below is the instruction you can give it a go. https://www.tp-link.com/support/faq/1538/ For the VLAN ID, you can contact...

Hi, May I know what is the current light status of the Deco units? And what is the current network topology/diagram? please test whether you can see categories-network devices. And please show us a...

Hi, Below is the instruction to update the firmware manually. http://support.tp-link.com/f/76868e6e60/?dl=1 for Windows OS http://support.tp-link.com/f/bb736b6b2b/?dl=1 for MAC OS While we do NOT...

Hi, Below is the instruction to setup port forwarding on the Deco M4. https://www.tp-link.com/support/faq/1797/ What is the device you need open port for? Meanwhile, please ensure that the IP address...

Hi, Below is the instruction to setup Facebook Wi-Fi on Archer C50. https://www.tp-link.com/support/faq/2298/ Besides, please try to connect to the facebook wifi and show us a picture of the...