Hi, May I know who is your ISP? What is the light status of the C9 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem...

Hi, For the TD-WDR8620, sorry to tell you that we are not familiar with it; instead, it is suggested to contact the related technical support, who is responsible for this kind of product in China. If...

Hi, Below are some instructions you can follow up to locate the issue. https://www.tp-link.com/support/faq/2429/ Meanwhile, in router mode, you can disable fast roaming, setup QoS as standard and...

Hi, What is the current network topology? With main Deco connected to the modem only, please run a speed test on your computer with it connected to the Deco's wifi and show us the screenshots of the...

Hi, First, the devices connected to the host wireless network can access the wired devices, like the NAS, printer or so, so you do not have to worry about it. Second, the Deco M5, P7 and Deco M9 plus...

Hi, For your information, the wifi range is related to the actual environment and will be affected a lot due to the interference, like distance, obstacles and so on. We can do some analysis and try...