Hi, Please confirm that the 2 HS200 connect to the same network. And our engineer will email you later, if you are willing to do further analysis/troubleshooting, please check your inbox. Good day.

Hi, The smart plug can be used to turn on/off some device, while as I know, there is a secondary switch needed to turn on the air conditioner; like the TV, we need use remote to turn it on even...

Hi, Recently, there is no such reported by our customers, you can update the firmware first to give it a go; If there is something wrong, just come back to us and the we will follow up and try to fix...

Band 1: 36-48 Band 2: 52-64 Band 3: 100-140 Band 4: 149-165 Band 2 and band 3 are DFS channels.

Hi, Glad to hear that I make myself clear finally. If need more help in the future, do not hesitate to contact us. Have a nice day.

What is the model number of your device? Can you get internet from it？ More information about the current issue will help a lot.