@Patthegeek Hi, Thank you very much for your time and patience. Sorry for the delay. We are really sorry for the inconvenience. There was large possibility this LB120 might be broken and it was hard...

@2itzr9tVBO Hi, Sorry for the delay. Could you please help me check the following information: 1. If we factory reset the KL110 and leave it un-configured, then power it on, would there still be any...

@Kjack Hi, Sorry for the delay. Could you please refer to the following suggestions: 1. Did you use a ordinary physical switch to send power to the bulb? 2.Would the brightness affect the noise, like...

@Rash29 Good day, Thank you very much for your patience. May I know the model number of your smart lights and plugs? Are they still working fine on the Kasa APP or Tapo APP over 3/4G network? Would...

@RyanEverhart789 Good day, Sorry for the delay. Normally, there is no need to add a separately switch for the smart bulb. And if there is one already, in order to turn on/off the bulb over Kasa APP,...

@Subis Hi, sorry for the delay. Could you please help me check the following information: 1. Did the two Kasa bulbs bind to the same Kasa account? 2. Did the two Alexa link with the same Kasa...