@PeterSwe Good day, Sorry for the delay. Thanks a lot for your kind reply. Have you tried to adjust the Activity Zone on the Tapo C310 or adjust the location of the camera to have a look? Since...

@Jeff5154 Good day, The 24 hours continuous video recording is not related to the internet service but the camera needs to be powered on all the time. Take Tapo C200 for example, if the SD card is...

@Stebolainen Good day, I think the issue might be the camera failed to connect to the cloud server after setup. And Could you please help me check the following information: 1. Is the camera blinking...

@ChristerH Hi, sorry for the delay. Could you please help us check the following information: 1. What is the model number of your home router? 2. Would the system led turn red when the cameras are...

@Kruemelmonster Good day, We would like to forward your case by email and please help us check the following details: 1. How long have you had the camera and when did this issue start? 2. What is the...

@akatelka Hi, akatelka, May I know how long have you had the camera? When the camera is offline, would the system led turn red? What is the model number of the home router? Have you tried to factory...