@NeilF Good day. We would like to follow up on your case by email. At the same time, please help us check the following information: 1. Was it the first time that this issue occurred? 2. Could you...

@Captdash Good day, Sorry for the delay. Did you still have the same issue about the RE450 v2? If yes, could you please help me check the following formation: 1. What is the model number of your home...

@pushkar07 Good day, Sorry for the delay. Are the RE305 AND re450 all EU versions? --if yes, due to the CE certification, it is not support band 4 (channel 149-165) on the 5ghz. And may I know the...

@Novalised Good day, May I know the model number of your home router? When you got the error’ “You’re not connected to the internet", what did you do to recover the connection, rebooting the RE, or...

@Pino12 Good day, Thank you very much for your kind feedback. May I know the model number of your range extender？ Have you tried to update the following beta firmware to have a look:...

@Kate12345 Hi, please refer to the following suggestions: 1. factory reset the RE220: hold the reset pinhole for 10s; 2.then come back to the APP and connect to the default Wi-Fi and set up on the...