@nivBenda Hi, thanks for your patience. Currently, only Deco M5 supported network optimization, Deco M4 is still not available yet. And if M5 is working as the main Deco, the same channel might not...

@Paul_Bunyanz Hi, thank you for your time and patience. If possible, please refer to the following firmware to have a look: For Deco X20 V1：...

@vonklars Hi, thanks for your patience. Could you please try to draw a picture of your network structure which could show up how these Deco units are connected to each other? Would this issue only...

@Catherineyau Hi, Did you mean when you try to remotely access the Deco APP, the APP could notify: Something went wrong with Cloud service? If yes, can I have some pictures? Thank you very much and...

@richpriest Hi, thanks for your patience. Have you checked if there is one of your home devices? For some mobile devices, they supported private address and could change its MAC address and make Deco...

@Asaft Thanks for your reply. Could you please try to change the DNS server on the Deco to have a look? --it is under More>advanced>IPV4>Dynamic IP>Primary DNS/Secondary DNS; And if possible, please...