@crayuk Hi, currently, there is no way to disable the powerline backup on the Deco P9. And may I know what are the previous powerline network that you have already installed? Are they also TP-Link?...

@aiyu Hi, it is suggested to mainly focus on the online device list under the Overview page; Sometimes, due to the private MAC address, there would be two different profiles that actually belong to...

@AK1111 Hi, When you reset the Deco, was there any change on the LED lights, or it was red all the time? And have you tried the firmware recovery here on this link:...

@djlimlee Hi, Did all the Deco E4 have the same issue? The internet service is still here even when the LED turns red, right? Have you even checked the Ethernet connection to the specific Deco when...

@yosoyjpee Hi, did this issue also start since the firmware 1.5.3 upgrade? Would the LED light on the Deco turn red? Could they keep the connection when they are next to each other? Have you tried to...

@Siena Hi, thanks for your feedback. Were you able to reproduce the same issue on all your mobile devices? If yes, please help me check the following information so that we can forward your case to...