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Smart plug hs100 suddenly disconnected from wifi

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Smart plug hs100 suddenly disconnected from wifi

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23 Reply
Re:Smart plug hs100 suddenly disconnected from wifi-Solution
2020-11-07 09:36:11 - last edited 2020-11-09 03:45:46

@Cineview Hi!!! Its in the Wifi router configuration (in the Wireless section normally).

 

After months of use after toggling to Fixed Channel, the plugs only disconnected once (before that, they disconnected almost everyday).

 

Best regards!!!

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#23
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Re:Smart plug hs100 suddenly disconnected from wifi
2021-06-10 04:21:18

@JoannaC  gow do i change the width ?? Brcuase i hve the same problem with my smart plug as i have 2 but 1 keeps disconnecting even though it has been working since january

 

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#24
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Re:Smart plug hs100 suddenly disconnected from wifi
2021-06-16 07:45:47

@Ollie.com  Hello, 

 

You may need to contact router support to change the Wi-Fi channel & a lower channel width on 2.4Ghz WiFi and see if plug becomes stable.

Please also make sure your plug is the on the latest firmware  (Kasa app-- settings-- firmware update) and make sure Kasa app version is up to date. 

Here is how to change channel and channel width settings  on tp-link router:

https://www.tp-link.com/support/faq/2292/

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#25
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