HS110 v4.1 firmware 1.0.4 Energy usage showing all zero

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HS110 v4.1 firmware 1.0.4 Energy usage showing all zero

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
2021-08-22 12:11:53
Model: HS110  
Hardware Version: V4
Firmware Version: 1.0.4

Hi,

 

My HS110 energy usage screen showing all zero.

However runtime screen are showing the running time.

Please advise.

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#1
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Re:HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
2021-08-23 02:02:57 - last edited 2021-08-23 02:05:18

@PohGin Hello, 

Here are some suggestions you could try if energy monitoring does not work properly: 

Your current firmware looks a bit old, please Kasa APP and plug firmware are both up to date first. 

1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
3. confirm  plug's firmware is  up to date  (kasa app -> settings-> firmware update) and also Kasa app is up to date 
If still the same problem, please check my private message and  install a debug tool and help collect the log of the smart plug , thank you. 

May I also have a photo of the power consumption page, what home appliance has plugged in to this plug? 
 

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#2
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Re:HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
2021-08-30 10:56:49

@Solla-topee 

 

 

1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset ) - DONE, however problem still persist.
2. try a different wall socket - DONE, however problem still persist.
3. confirm  plug's firmware is  up to date  (kasa app -> settings-> firmware update) and also Kasa app is up to date - DONE, however problem still persist.
If still the same problem, please check my private message and  install a debug tool and help collect the log of the smart plug , thank you. - i did see your message, can you resend again?

May I also have a photo of the power consumption page, what home appliance has plugged in to this plug? - 1HP Air Conditiner

 

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Re:HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
2021-08-30 11:09:45 - last edited 2021-08-30 11:13:17

@PohGin Hello,

Thanks so much for sharing all the detailed info, I sent you the debug tool via email with forum ID 274200

To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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