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this is my second order for tapo, the first returned since it was not connecting. now the same problem. can anyone help me?
May I know the model of router and at which step you have troubleshooting installing the bulb, can I have a photo of it?
You could try some suggestions in this troubleshooting guide: What should I do if I fail to configure the Tapo smart bulb?
https://www.tp-link.com/support/faq/2686/
May I know the model and IOS or Android OS your phone as well, thank you.
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