KP115 turning off by itself

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

KP115 turning off by itself

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KP115 turning off by itself
KP115 turning off by itself
2021-08-13 18:25:24
Model: KP115  
Hardware Version: V1
Firmware Version: 1.0.16

Today I had 2 seperate KP115 smart plugs turn off randomly. Upon removing and re-inserting the plug the green indicator will light up quickly, change to be flashing green, then solid green, then turn off finally. 

Only when I manually power on the switch with the power button will it turn back on.

Both of the plugs were in the attic, and so weren't accidentally switched off. They are both on the same 4 socket power strip, so I was wondering if that had something to do with it (They both didn't turn off at the same time, and both were in different sockets on the strip).

  0      
  0      
#1
Options
3 Reply
Re:KP115 turning off by itself
2021-08-16 01:51:01

@heavydawson  Hello, 

Thank you for your detailed post, it is recommended to try a different power socket for the plugs in the antic and also try a different location for them and see if that helps. 

Do you mean after the setup or at random occasion,  one of the antic plugs will be OFF on kasa app? Can you turn it on via app at that moment? 

If you are using any third party software like Home automation, SmartThings etc, please unlink them temporarily 

It is recommended to unplug the home appliance on the plug temporarily for a test. 

Confirm Kasa app is up to date, and firmware of plugs is also up to date. 

May I know how many tp-link plugs do you have in total, or do you have other plugs which work fine? Can you share the MAC address of the plugs by private message, thank you. 

 

 

 

 

  0  
  0  
#2
Options
Re:KP115 turning off by itself
2021-08-25 11:28:57
Quick answers: All plugs firmware up to date (1.0.16) Kasa app up-to-date I do have a lot of KP115 plugs throughout the house, about 50 in total. I had an issue with one of the plugs (on the same extension lead) turning itself off again. Same symptoms, when I checked it, the green light was off, so I unplugged and re-plugged. Upon removing and re-inserting the plug the green indicator will light up quickly, change to be flashing green, then solid green, then turn off finally. I'm going to change the extension lead, but I'm curious what might cause this issue
  0  
  0  
#3
Options
Re:KP115 turning off by itself
2021-08-30 09:57:54

I've since encountered the issue with the KP115 turning itself off in 2 other locations in the house, both of which are not using any extension leads (plugged directly into wall sockets).

The same symptoms, only pushing the manual reset button on the side of the plug will it come back on.

So that's 5 plugs out of a total of 50, ~ 10% are seeing the issue.

  0  
  0  
#4
Options