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Can't update C310 to latest firmware

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Can't update C310 to latest firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't update C310 to latest firmware
Can't update C310 to latest firmware
2021-08-04 13:00:28 - last edited 2021-08-04 13:01:31
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.0.7

I've just purchased two C310's from the same store. One of them has firmware 1.0.14, the other has 1.0.7. The camera running 1.0.7 occasionally loses connection to my NAS, and also is missing some motion detection features available on the other camera.

 

I've tried using both the iOS and macOS app to update the firmware on the camera: however, clicking on "Check for Update" doesn't do anything apart from the "checkbox" at the top of the screen redraws almost instantly - it certainly doesn't appear to be checking for anything. Both cameras are currently located in the same room as a Wifi endpoint and have a strong signal.

 

How can I update the camera(s) to the latest firmware, beyond returning them to the store?

 

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#1
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8 Reply
Re:Can't update C310 to latest firmware
2021-08-06 10:45:52

@KenDFish Hello, 

You could try a manual upgrade first, please check my private message. 

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#2
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Re:Can't update C310 to latest firmware
2021-08-06 19:34:56

@KenDFish i have the problem! Both cameras mounted on the roof, in the same place, bitg cameras bought from the same store, but different versions of firmware. One is 1.0.14 and the other one is 1.0.7. if i check for a new version, nothing!

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#3
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Re:Can't update C310 to latest firmware
2021-08-08 13:50:02
Thank you, the manual update worked. Hopefully the issue with the automatic update can be resolved, as my cameras aren't easily accessible and accessing the Micro SD each time an update is available will be painful!
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#4
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Re:Can't update C310 to latest firmware
2021-08-09 06:19:22

@KenDFish hey there!

how did you upgraded manually?

 

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#5
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Re:Can't update C310 to latest firmware
2021-08-09 07:48:48
Can you also let me know how to upgrade manually? This issue has been haunting me for months now.
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#6
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Re:Can't update C310 to latest firmware
2021-08-15 06:36:22

@Solla-topee 

Hello,

could you please help me with the same problem? My v1 camera firmware is 1.0.13 and says it's "up-to-date".

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#7
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Re:Can't update C310 to latest firmware
2021-08-21 10:04:09

@Solla-topee  hi,

i have the same problem. Can you share the manual update process?

thank you in advance

 

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#8
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Re:Can't update C310 to latest firmware
2021-08-26 13:52:09

I am also having issue with firmware version update. I bought 4ea of C310: two are of version 1.0.13, one is 1.0.14 and last one is 1.0.7. The version 1.0.14 has addition 'detection & alerts' functions like 'line-crossing detection, 'area trusion detection' and 'camera tempering'. Version 1.0.7 does not have the addition functions and cannot share device.

 

Can someone advise on the manual update method? I am hoping to try out if it will enable access to the share device and additional functions.

 

Thank you in advance.

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#9
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