Tapo C210 Onvif not working

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Tapo C210 Onvif not working

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Tapo C210 Onvif not working
Tapo C210 Onvif not working
2021-08-02 18:39:45
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.6

Hi! I connected to a  DVR Hikvision DS-7608NI-K1(B) several Tapo 200 and 310 cameras using the Onvif protocol.  Today I bought a tapo 210 camera and it has problems connecting to Onvif protocol. The first time I connected it to the network I updated it the last firmware 1.1.6 buil 210507 Rel.76179n(4555). When I manually add the camera to the dvr, the message appears Offline (Language version mismatched). This message does not appear when I add the other cameras (200, 310). Is there a firmware that solves this problem? Thank you!

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Re:Tapo C210 Onvif not working
2021-08-03 02:29:50 - last edited 2021-08-03 02:31:33

@Masac  Hello, 

 

Tapo C210 also support ONVIF as other Tapo camera models,

May I know did you contact the DVR support and see if they have any advice with the error message   Can you help share a photo of the error and let us know your network topology to help locate the problem, thank you. 

Topology Example : Router model XX-<Ethernet>- DVR

Router <wireless>Tapo C210

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Re:Tapo C210 Onvif not working
2021-08-03 03:01:16
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Re:Tapo C210 Onvif not working
2021-08-03 03:26:28 - last edited 2021-08-03 03:35:26

@Masac Hello, 

The video shows the error is gone when adjusting DVR Time zone and Language settings, do you mean Tapo C210 does not work in that way? If so, as this issue is pretty unusual, to address the issue and try to fix it, we would like to have a specialist look into this further via email. 

Besides, the ‘Language mismatch ' should be very related to Hikvision VDR, please confirm your Hikvison DVR is on the latest version, and also it is recommend to contact  DVR manufacture and see if they could help with the error at the same time. 

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Re:Tapo C210 Onvif not working
2021-08-03 08:52:29

@Masac This is the last firmware installed V4.30.085 build 210409. The strange thing is that this problem only appears in the C210 version. For the C200 and 310 versions, everything is ok.

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