This Article Applies to:

Tapo C100/Tapo C200 (Firmware Version 1.0.17 and the previous versions)

Issue Description/Phenomenon:

On the latest Tapo app, customers may not be able to enable the Time Stamp for the Tapo C100 or Tapo C200.

On the Android devices, there will be a 'Failed. Please try again later' error message prompted as follows:

On iOS devices, the 'On-Screen Display settings' option will quit immediately. 

Available Solutions:

1. As for the Tapo C200, customers can upgrade to the latest firmware, which is now v1.1.8, and you can enable the Time Stamp without issue.

Note: If you don't want to upgrade the camera firmware, you can install the beta Tapo app we provided below.

2. As for the Tapo C100, we provided a beta Tapo app, which allows you to enable the Time Stamp successfully. And this will be fixed in the next official Tapo app release.

Beta APP Link:

Andriod: https://static.tp-link.com/beta/2021/202105/20210517/tapo_trial_2.3.34_20210514150223_release.zip

iOS: https://testflight.apple.com/join/rEFBPKUP

Let the community know if there is still an issue.