C310 Detection and activity zones
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have 4 C310 but there are zones where I don't want to detect movement so I correctly set the red activity zones, problem is that the camera seems to completely ignore that. I tried to set the activity zone in each camera and reboot, increase and decrease the montion sense but it's not working.
It has to be a bug because it happens in all the 4 c310. I would appreciate some help.
Thank you ?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I have already updated the device with the new firmware and the new improvements worked just fine. Thank you very much.
One more suggestion: improve sensibility of the motion detection. Very often the device alarm trigger with small objects detection (ex: spiders, birds, etc).
Once again, thank you for the support.
Kind Regards.
- Copy Link
- Report Inappropriate Content
@JMLT8 Hello,
Thank you for your valuable feedback, I sent you a Beta firmware by private message.
That beta has optimized the Activity zone part, please give it a try and feel free to let us know if helps, thank you.
- Copy Link
- Report Inappropriate Content
Hi,
I'm in the same trouble. I set the zones more than once and the problem continues.
Thank you!
Kind Regards
- Copy Link
- Report Inappropriate Content
@Alex_79 Good day,
Thank you for your feedback, we sent you a beta firmware for tapoC310 which optimize the activity zone part via email, email title '【Forum ID259926】', please give it a try~
- Copy Link
- Report Inappropriate Content
I have already updated the device with the new firmware and the new improvements worked just fine. Thank you very much.
One more suggestion: improve sensibility of the motion detection. Very often the device alarm trigger with small objects detection (ex: spiders, birds, etc).
Once again, thank you for the support.
Kind Regards.
- Copy Link
- Report Inappropriate Content
@Alex_79 Glad to hear that the new firwmare resolved the problem~
Thank you for your suggestion on motion detection sensitivty, we will record and forward to our team for further evaluation.
- Copy Link
- Report Inappropriate Content
Hi, I am also having issues with this. Can you please send me a copy of version too ?
Regards
Jules
- Copy Link
- Report Inappropriate Content
The Activity zone issue has been optimized on Tapo C310 V1 firmware 1.0.14 , may I know the hardware & firmware of your tapo camera?
Can you share with us a photo of the Activity zone and also the motion detection settings, and also a video clip shows the issue ( you may click my profile to send a private message for your privacy ) ?
- Copy Link
- Report Inappropriate Content
Hi @Solla-topee as I mentioned before, I have the same problem.
Hardware Version 2.0
Firmware Version 1.1.7
Any suggestion what might be the problem, thanks.
- Copy Link
- Report Inappropriate Content
I have two Tapo C310
hardware 1.0
firmware 1.0.14
and one Tapo C210
hardware 1.0
firmware 1.1.8
None of my cameras take any notice of activity zones. They just carry on notifying and recording for litterally every single shadow movement on the screen. Even if its just one tiny zone where nothing EVER moves, it still records literally EVERYYTHHIIIIINNNNNGGGGGGGGG
its almost just a waste of my time to even have these cameras running. no one has time to go through 8 hours of footage a day because the cameras think the wind blowing a leaf around is an intruder.
- Copy Link
- Report Inappropriate Content
@Eko777 Hello,
The change of light in the Activity zone will also trigger a motion Detection, you could lower the motion detection sensitivity.
We would like to follow up your case via email with forum ID, can you share some video clip in email, thank you.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 15
Replies: 0
Voters 1
