@PeterBl Hello Peter, 

Please use the original tp-link power cord of this camera. 

With camera powered up, and use a pin to push reset hole for more than 5 secs,  camera itself will say it is being reset when reset is sucessfully done. 

If Camera still have solid Red, please check on your phone & laptop,is there any Tapo Camera Wi-Fi signal? 

@Solla-topee  I have exactly the same issue with my C310. Have tried a reset but the red LED does not change at all. No sign of it on WiFi. Tried multiple power offs and resets no change. This has occurred since an update a few days ago. Please advise as the unit is only a few months old...

@Peakie81 Hello, 

May I know was there any power outage during the firmware update? 

Sorry to tell you from your description the camera should be dead, you could contact retailer or local support to check warranty. 

for real ?

like something so simple totally screws a near brand new camera ? and the soft or hard rest button use useless ? and this renders the camera dead/useless ?

no way seriously ?

@reset-button Hello,

Software reset only works when camera is still available on the APP. When it has a solid Red, it is recommended to try a hardware reset as the above photo.

As an outdoor camera, the SD card slot and reset button is designed so to protect from splash and rain,  we will record your feedback on the reset hole for our team evaluation to improve the design. Thank you for your suggestion.