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NC450 PTZ Issues

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NC450 PTZ Issues

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NC450 PTZ Issues
NC450 PTZ Issues
2021-03-16 10:37:45
Model: NC450  
Hardware Version: V2
Firmware Version: v1.5.6_200924

Suddenly PTZ Stop Working!
when camera start moving to left and right then stop at home in Center (no up no down test) not remember my last position

I can move left and right but not up and down

with App ONVIF Device Manager, I Can Move up and down when Choose Relative move

Soft reset and Hard reset Dos not help Problem Still

Thank You!

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#1
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4 Reply
Re:NC450 PTZ Issues
2021-03-18 07:48:54

@xcoderx Hi, 

 

May I know did you try to use Pan& Tilt on tpCamera app or through its Web management page ?

Please confirm your tpCamera is uptodate, and please let me know the APP version, model of your phone , and And or IOS version of your phone, thank you. 

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#2
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Re:NC450 PTZ Issues
2021-03-19 00:51:51 - last edited 2021-03-22 18:23:09

On Camera Box NC450(UN) Ver:2.1

 

Firmware:1.5.6 Build 200924 Rel.A191C3


tpCamera app v3.1.13 IOS
tpCamera app v3.1.18 Android
TP-LINK Camera Control Windows v1.0.5.1
CAMERA INFO

  • Model Number: NC450
  • Hardware Version: 1.0
  • Firmware Version: 1.5.6

 

 

Web management page & Camera Control Windows: Only left and right maybe down some time I can hear it Moving for up but without move as I said before [Relative move] only work

tpCamera app: All Direction , But not save last position when reboot Camera (reset to Center).

I use Web management page & TP-LINK Camera Control Windows.

 

Thank You!

 

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#3
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Re:NC450 PTZ Issues
2021-03-22 18:33:23

@xcoderx 

 

 

I`m Trying send Direct Command for test onvif ContinuousMove only for UP not work

 

onvif RelativeMove & AbsoluteMove working

 

I`m trying figure out what the Problem is !?

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#5
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Re:NC450 PTZ Issues
2021-03-30 13:06:29

what about add option like disable self PTZ check on startup

my camera have problem I don't know maybe dust or some broken inside...

so why every booting camera test ptz, maybe user want it still without move at all

something else IR reflect in middle position when stop on my camera that so bad, disable self PTZ check help for this situation.

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#6
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