@Jjjesie Hello, 

Thank you for your feedback, may I know was there any power outage during firmware upgrade or did any Error pops up when you do firmware upgrade?

Please try factory reset again: 

While the camera is powered on, tilt the camera lens up, then press and hold the RESET button for at least 5 seconds until the LED blinks red. The camera will reset and reboot.

If no voice from camera say " reset"  please check if Tapo Camera is broadcasting WiFi or not. 

Yes, apparently power stopped during firmware update. I followed your instructions to reset and reboot but no response🥺

@Jjjesie Hi there, 

Sorry to hear about what happened, from your description the camera got a hardware failure due to the power interruption during firmware update.

As far as I know this kind of power outage will void the device warranty, but you could contact retailer or local support first to check device warranty. 

Thank you for your understanding ~

@Solla-topee 

yeah i dont think everyone has had a power outage as ive also had the same issue after the update and now the camera doesnt work, too good to be true at that price, looks like tp link have alot of refunds/product recalls maybe

@SyedKazmi  Hello, 

Thank you for your feedback, I sent a firmware for Tapo C310 V1, please  try to manually upgrade the firmware for camera and see if that helps. 

@Solla-topee 

Hi please send me software and firmware for manual update. Thank you.