@Jackal.80 

Hi,

Thanks for your patience.

Could you please help me check the following information:

1.What is the model number of your home router?

2. Would the LED start blinking green when it is offline on the APP?

3. How long have you had the camera and when did this issue start?

4. if you checked on the DHCP client list on the home router, will you still see the camera when it is offline or could the camera still get IP address from the router?

By the way, would other mobile devices in the same network have the same instability issue?

 

Thanks a lot and wait for your reply.

@TP-Link 

then...

1-the model of the router is a webcube4, it is a Italy modem for mobile data network.

2-the green led flashes slowly when it goes offline.

3-I have the camera for about 6 months and it worked fine the first 2 months.

4-when it goes offline I see it in the list for a while, then it disappears.

I have another camera from a different brand and this one has always worked perfectly and continues to work smoothly.

anyone have ideas to solve the problem? possible that the problems arose with the updates? would it be possible to perform a firmware downgrade to see if that was the problem?

@Jackal.80 

 

You won't find a solution to your problem. There are so many of us having the exact same problem. Some cameras work, some get offline all the time. I have tried everything. There is no solution from our part. And you won't get any answers from support. They are the worst support ever. They reply with the same "copy/paste" asnwers and they never contact you with a real solution... I have kept 1 of the 2 i had that works and the other is going for a return...

I am having the same problem of c200 showing offline most of the time when accessing it through the internet. I have hikvision cameras and they connect every time.

 

 

It's disappointing that they come out with a cool looking camera and app but it is not robust in it's main function.

 

Tapo team, please do the right thing and provide a fix.  Otherwise,  I am going to write bad reviews wherever c200 are being sold.