@Solla-topee Waiting for your response. 

@Solla-topee 
 

I upgraded the firmware on my 3 RE450 V2 extenders to the latest version (1.0.5 Build 20200914 Rel. 34203) tonight and am still seeing the message on my iPhone (IOS 14.1) indicating weak security. 
 

Was this not supposed to have been resolved in the updated firmware?

Also, is it possible that the Tether app is causing the configuration to be reset? I think someone on this thread mentioned that as well I thought that after I upgraded the firmware I had stopped seeing the weak security message but then after checking the devices on Tethers it seemed to com back. 

I just purchased these 3 extenders, so if I can't resolve this ASAP, I'll be returning all 3 to Amazon. 

screen shots included:

@fnap 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

For the RE450 V2, it would strictly follow the security encryption mode of the front end router;

So please make sure the following details:

1. Fix the router to be WPA2/AES only first;
2. After the firmware update, reset the RE450 and set up again via web management page, instead of Tether APP;
3. Disconnect and reconnect to the wireless network  of RE450 again;

After that, if the weak security still existed, we would like to forward your case to our senior engineers for further assistance.

and please help me check the model number of your home router as well;

Thanks a lot.

Waiting for your reply.

Hi @Solla-topee, do you have a rough ETA for the RE450 V3 firmware that addresses the TKIP issue? Will it take 2 weeks? 1 month? I really need the wifi extender working in my house so that my family gets a good network in the entire house, but I am unable to use it now because I can't enable AES. Unfortunately, Amazon in India doesn't accept returns, so i am stuck with this faulty device, and I am now wondering what to do.

If the firmware is going to take months, then I will have to abandon this extender and buy a different one from a different brand and stop bothering you. If the new firmware will be released in just just 1-2 weeks from now, I will wait. 

Please help me with this decision.

@saisrujan 

Good day,

Thanks a lot for your time and patience.

Sorry for the delay.

For the RE450 v1& V2, we have tested it would strictly follow the encryption mode of the home router and if the weak security issue still exited, please feel free to send us an email;

For the RE450 v3, there would be official firmware released later to fix this issue;

So, For the randomly dropped out connection on the RE450 v2, I don’t think it is related to the TKIP-weak security issue;

As for the channel, currently the range extenders sold in India are EU version which support band 1/2/3, not band 4 (channel 149-165) due to the CE certification;

But we have some feedback that HG8145V5 HUAWEI/Nokia ONT router (model - G-2425G-A), (other models not limited) would be stick to channel 149, which could cause the 5ghz of the host network undetectable;

Since currently, there is no way to make the EU version extenders support band 4, changing the router’s channel would be much recommended;

And we have already planned to release the IN version extenders which would support band 1/2/3/4, just like US version.

Really sorry for the inconvenience.

Thank you very much for your understanding and support.

@Solla-topee 

I had already tried all that before posting. you keep posting the same responses. Feels like you're just looking to buy some time. 

I've since returned the equipment as it was just wasting my time. 
 

Solla-topee wrote

For the RE450 v3, there would be official firmware released later to fix this issue

@Solla-topee "Later" isn't enough. Should I keep waiting or should I buy some other repeater? Please give me a clear ETA so we can make a decision. I am also into software engineering and I don't trust vague timelines like "soon", "later", "a while". I think we, as customers, deserve to be given a commitment on timeline. If it were some enhancement that we are asking, I understand I can't demand timelines, but this is CLEARLY A BUG that you haven't fixed for 2 years. So, it's high time you assure your customers with a clear commitment. If your company doesn't allow you to commit, please send me a PM with escalation contacts. I'd like to speak to your manager. 

I understand your situation about selling EU models in India, and understand why the extender can't support all channels allowed in India. i appreciate your plan to release India specific models in the future.

i am using RE450 v3, and I face intermittent loss of internet connectivity on all devices connected to the extender. When I switch to the SSID of the host network, internet works, so there's definitely a bug. Since I have only been using this extender occasionally for testing and is not switched on 24x7 (thanks to the TKIP issue), I can't explain when it happens - but it does happen on the V3. 

Solla-topee wrote

For the RE450 v3, there would be official firmware released later to fix this issue;

 

@Solla-topee 

Hi,

We are still waiting for the new firmware (RE450 V3).

This security breach is not acceptable and is taking too long to be fixed.

When will the new firmware be released ??

Thank you

I just recieved the RE450 and just found this issue. Please, give us the option to select which encryption we want or at least the option to disable TKIP. I'm sure it's not that difficult. If you cannot solve it in a short period of time, at least say that, so we can return it back.

@Solla-topee 

Hi there,

Still waiting for your answer.

Thank you

Best regards