Nc450 disconnecting from wifi router after 1.5.5 update
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After updating firmware to version 1.5.5 the camera disconnects from wifi, I reset the camera to factory default but loses connection again
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Hello, please help verify some details and we will try to fix it together:
1. Do you mean the NC450 is disconnecting from the wireless network after the firmware is updated to the latest 1.5.5? What is the previous firmware for it, was it stable?
2. May I know your current network topology/layout? How is this NC450 connected to your network?
3. When the NC450 drops from the wireless network, what is the LED status on it, is it red or green?
4. What is the distance between the NC450 and your wireless router? May I know its model number? If possible, we hope you could try to change the basic 2.4G wireless settings on your router, such as wireless channel to 1/6/11, and change channel width to 20MHz to give it a go.
5. What if you connect the NC450 to your router with an Ethernet cable, will the connection be stable?
Thanks.
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Hello, please help verify some details and we will try to fix it together:
1. Do you mean the NC450 is disconnecting from the wireless network after the firmware is updated to the latest 1.5.5? What is the previous firmware for it, was it stable?
2. May I know your current network topology/layout? How is this NC450 connected to your network?
3. When the NC450 drops from the wireless network, what is the LED status on it, is it red or green?
4. What is the distance between the NC450 and your wireless router? May I know its model number? If possible, we hope you could try to change the basic 2.4G wireless settings on your router, such as wireless channel to 1/6/11, and change channel width to 20MHz to give it a go.
5. What if you connect the NC450 to your router with an Ethernet cable, will the connection be stable?
Thanks.
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