tapo c200 notifications not working
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I accessed the App Store to find data you requested but I actually found the solution posted there. It is in Portuguese but it worked for me. I do not believe that the Local TP-link Customer Support wanted me to send the cameras back when the fix was an odd configuration setting!!!
The only solution that works! Tested on Android, and now push notifications are working fine!
Steps (Translated):
1. Make sure the 'date & time' settings are set to automatic on your phone.
2.In the app, go the 'camera settings' and change the 'time zone' (for us in Brazil is UTC -3:00), the steps recommends '(UTC-3:00) América/Godthab'.
I didn't tested with other time zones, but I think it will work with any other time zone, just change the default one for another. Confirm and hit save.
3.Deactivate all 'Detection & Alerts' settings.
4.Go to 'Auto Reboot' and schedule a reboot for the closest time being.
5.Wait for the automatic reboot, after that disable the auto reboot.
6. Make sure the 'Detection & Alerts' are back on and done! Push notifications should be working now!
Thanks to @MarioM for finding this solution! and @Iossif for posting!
Update on 21/6/7, add troubleshooting of collecting log on camera
For customers who met similar problem, please try troubleshooting suggestions here:
Problem1: Description/ Phenomenon : Can not receive notification at all
Movement detected ----Camera Alarms (local network)--- detection message shows up in Message center (on cloud) ---push notification to your phone
1. Reboot your Tapo Camera first ( this helps to reconnect to cloud service )
2. Turn on Alarm for camera and see if camera will report an Alarm ( this means motion is detected in local network )
3. Double check Activity Zone and make sure it's not too small
4. Check if the motion detection message shows up in Message Center on app ( envelope icon)
5. Check some Camera settings that may affect the notification (photo below)
- Alarm : ON & All Day
- Motion Detection : ON (app>Camera Settings>Detection & Alert)
- Activity Notification : Always
- Camera Detection Messages : ON ( app>Me>Camera Detection Messages )
6. Allow Notification permission for tapo app on your phone : How do I turn on or off activity notifications on my mobile device?
7. Turn off Power save Mode on the phone
IOS: Settings--> Battery--> Low power mode OFF
Android Settings--> Device care/ Battery--> Low power mode OFF
Honor 10 running Android 10 EMUI 10 ( shared by @TapoUserNum448 ) go to Settings>Apps>Apps> then Options click for ''Special Access'' where you'll find the battery optimisation. Find Tapo and click to change to Not Allowed. You'll get a ''this app will drain your battery..'' OK to that.
8. Update Camera Firmware & Tapo APP to the latest version
If the problem is still not resolved, please help collect the Log of your camera & let us know the Model number of phone & its Android /IOS version:
How to get the logs on Tapo camera
1) Insert an SD card into the camera.
2) On the APP, please go to Camera Settings -> Advanced Settings -> enable Diagnose. The log file will be stored on the SD card.
3) Reboot the camera.
4) Let the camera run for some time, wait for the recurrence of the problem.
5) Please plug the SD card into the computer's SD card slot or an SD card adapter. Please send the log on the SD card to us.（The name of the file is diagnose_log）
If possible, please help to confirm information which would be very helpful, thank you ~~
- Photos of the Message Center + Motion Detection on tapo app + Notification Permission settings of tapo on your phone
- Firmware & hardware & model number of your tapo Camera:
- Tapo app version
@Yiiiha Thanks for sharing 
May I know the model of your mobile phone? Many thanks.
