KC120 Camera Videos are stored with no sound
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.KC120 Camera Videos are stored with no sound
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
I've got a KC120 for living and dinning room, configured to record video and sound when motion is detected. But only videos from 30 minutes ago are being stored with audio, videos from early today and yesterday don't have audio, only video.
We recently add two KC100 for kitchen and garage, and since these two new cameras were added to the Kasa system the issues started.
Please advise.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I am having the same problem.....no sound on the recording, only live : ((((
- Copy Link
- Report Inappropriate Content
@Mike51 I talked the the TP Link tech support today (10-14-20) about the audio problem we are all experiencing. Their software engineers are working on a fix so we can hear audio on the video playback in the Kasa app. This problem, per the tech, occurred when Apple updated their iOS to version 14. The new firmware that they will be releasing is version 2.26.1. Check the Kasa phone app frequently to see if there if the new firmware is released to download. Hopefully soon.
- Copy Link
- Report Inappropriate Content
Same problem for weeks and weeks. 3x KC200 all of which have live audio but not it's not recorded.
Come on TP Link, this is not good enough for a security system. Update please?
- Copy Link
- Report Inappropriate Content
@Reallyfree My app has just updated to 2.26.1 and it's fixed this issue for me
- Copy Link
- Report Inappropriate Content
@Mike51 My app finally updated to 2.26.1 and fix the audio issue. Thank you KASA software support team!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 202
Replies: 0
Voters 3
