Smartplug HS110 does not go into reset mode
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I already own HS100 (US) for almost a year. I purchased two additional smartplugs HS110 (UK) through my friend in Dubai and hand delivered to me. I got them delivered in office and both of them connected fine. For actual use, I took them home. Out of two, one doesn't come into pairing mode by pressing reset button for 5 seconds or more. It blinks green and after a while it turns red. This plug connects fine when I take it back to office. So I guess reset button is not getting registered. Since sending it back to Dubai will cost more than cost of the plug itself, do you recommend I pry it open and check if reset button connections are loose? 
Hi,
To reset the HS110, with it powered on, hold the settings button for 10s to reset it.
Besides, per you said, the HS110 works fince when you take it back to office, you can reset by delete it on the kasa app.
Meanwhile, you can change different wall sockets to plug it and reset.
May it help, and have a nice day.
KobyMiles wrote
I already own HS100 (US) for almost a year. I purchased two additional smartplugs HS110 (UK) through my friend in Dubai and hand delivered to me. I got them delivered in office and both of them connected fine. For actual use, I took them home. Out of two, one doesn't come into pairing mode by pressing reset button for 5 seconds or more. It blinks green and after a while it turns red. This plug connects fine when I take it back to office. So I guess reset button is not getting registered. Since sending it back to Dubai will cost more than cost of the plug itself, do you recommend I pry it open and check if reset button connections are loose?
Hi,
To reset the HS110, with it powered on, hold the settings button for 10s to reset it.
Besides, per you said, the HS110 works fince when you take it back to office, you can reset by delete it on the kasa app.
Meanwhile, you can change different wall sockets to plug it and reset.
May it help, and have a nice day.
KobyMiles wrote
I already own HS100 (US) for almost a year. I purchased two additional smartplugs HS110 (UK) through my friend in Dubai and hand delivered to me. I got them delivered in office and both of them connected fine. For actual use, I took them home. Out of two, one doesn't come into pairing mode by pressing reset button for 5 seconds or more. It blinks green and after a while it turns red. This plug connects fine when I take it back to office. So I guess reset button is not getting registered. Since sending it back to Dubai will cost more than cost of the plug itself, do you recommend I pry it open and check if reset button connections are loose?