@malli0 Hello, It seems that have created a support email with local support and thank you for time with troubleshooting. You could manually rotate the camera lens and see if camera is stuck when...

@Theodor Hello, Thank you for your feedback, may I know the model of your Andriod or IOS version of your mobile device?You could try to adjust phone settings below and see if it helps with receiving...

@VasekP. Hello Vašek, I'm afraid there isn't a plan for supporting more the audio codec on Tapo camera, the recorded video of Tapo camera uses G.711 as the standard for audio companding. You will...

@Masac Hello, Tapo C210 also support ONVIF as other Tapo camera models, May I know did you contact the DVR support and see if they have any advice with the error message Can you help share a photo of...

@EpocheII @FischKopf There are many factors that could cause the camera offline not always because of the camera itself, may I know did you try to change router DNS settings to 8.8.8.8 and adjust...

@Magnus-STO Sorry for the late reply, if you have a mesh system, kindly try some suggestions below: Turn off Mesh or Fast Roaming feature, or force camera to connect to certain AP. Fix the Wi-Fi...