@Jezebel Good day, Thank you very much for your time and patience. May I know the model number of your range extender? Was it the first time to set up the extender? After the setup, did you see the...

@January Good day, Thank you very much for your time and patience. May I know how long have you had the extender and when did this issue start? When the connection dropped out, will the signal light...

@MarkG763 Hi, thanks for your patience. I am afraid it is a different problem. And our senior engineers are also testing the Sky Q box recently with the local provider. Have you tried to turn off the...

@prios Good day, Thanks for your time and patience. Since there is no official firmware released since 30/09/2019, so I am afraid that you might still need to stay on the beta firmware. Really sorry...

@PJK-NL Good day, Thank you very much for your time and patience. May I know how long have you had RE650? Have you reset the RE650 once before? And after reset, if you checked on the smartphone, are...

@Sujith1746 Hi, did you want to give the router a new Wi-Fi name? And may I know the model number of your TP-Link router? Thank you very much!