@marcelammelo Hi Sorry for the late reply, please make sure your Tapo app and Kasa camera firmware are up to date first. Recently an issue has been fixed recently, and need reboot Camera to take...

@Santosh.uniq Hello, Please reboot Tapo camera and test for several hours and see if Tapo APP-> APP Message Center ( Envelop icon) got any motion detection message Also make sure you have turned on...

@LaundryLady Hi , If your family uses the same account (email) which set up this camera, he could use the Pan/ Tilt and Talk function of the camera. If you share tapo device to a different account,...

@Diac Hi, Sorry for the late update, Please make sure plug's firmware and Kasa version are all up to date. If so, can you share a photo of power usage page here, please also let me know the model &...

@a5m Hi, If setup failed at last step, most of the time it's because of the incorrect password. Please help verify Wi-Fi password by forget Wi-Fi and reconnect to it on your cell phone: Go to...

@Mr.Panda Hi, Thank you for your reply, as this case is a bit complicated we would like to escalate your case to our seniors, please check your email with subject Forum ID 255558 in your Inbox ,...