@dohrli Thank you for your update, your case will be escalated and let us know if the issue is resolved, thank you.

Hello everyone If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable, you could try some suggestions here: Turn off or lower Modem/ router Firewall...

@C3dric85 @Ula Good day, Thank you for your feedback , most of the time APP / firmware update are pushed in different batches rather than to all devices. Therefore, you may find the devices of the...

@chris3991 Hello, Sorry for the late reply. Do you mean there is some unstable issue on your camera and Led is Flashing Green, you could try some suggestion here: Turn off the firewall on router/...

@JollyJot Hello, Sorry to hear that you got some troubleshooting set up the camera, the hotline could be busy on certain time , you may choose another time to call, To address the issue and try to...

@Aussie_Pete Good day, It sounds like a temporary suggestion but glad to hear that helps with the unstable issue on your camera, thanks for your sharing!