@Kanchan_Rai Hello, Sorry to hear that the customers service you have experienced is less than satisfactory. TP-Link doesn’t provide global warranty service and you can only get a replacement from...

@LarsK1 Hello, We would like to escalate your case to the seniors via email, please check your mailbox. Please feel free to let us know if the issue is resolved. Thank you!

@B72 Hello, Thank you for your feedback, there is a plan to add a switch for logo for Tapo C110 as well, please wait for the future firmware. Thank you for your patience.

@Felipeconqueso Hello, It is possible that HS220 software has not been particularly designed for local control. Please make sure HS220 firmware and Kasa app version are up to date. Can you help...

@piersm2 Hello, HS200 will try to request Internet from router when it loses Wi-Fi connection, but I'm afraid there isn't auto restart option. You could try to reserve a fixed IP for smart switches...

@MACNAM Hello, Currently Kasa care is available in the countries below: US/UK/AU/IE/DE/JP/NZ/CA May I know which country are you located in? Here is the Kasa care introduction and some FAQs to learn...