@Mariner No worries, glad to hear that the video clips are found in tp00000, If the video clips have no sound, it is possible that player does not support the G.711 codec, you could try VLC player as...

@Massimo-PC May I know double-check the model number of your camera, is it Tapo C200 or NC200 ? (Tapo C200 ) https://www.tp-link.com/home-networking/cloud-camera/tapo-c200/ (NC200 )...

@faplap Thanks for your detailed information, I see our senior is following up your case now, please free to let us know if there is any update. Thank you.

@Rogge Glad to know the issue is resolved, thank you.

@JuliuszSzweda Hello, For the Error code in device manger, if possible update Windows 10 to the latest version. Please refer to this FAQ- Case 4. Error code pops up on the Device Manager catalog...

@Aselith You could check if router have any settings for clients to choose a preferable band, if not, please use different SSIDs for 2.4Ghz and 5Ghz, and delete the 5Ghz wifi profile on your...