@jacktiew Hello, This issue may need to escalate to our engineers and they will email you, if you are willing to do further analysis, please check your inbox and respond. Thanks for your cooperation...

@Goatboy Hello, thanks so much for your valued update. As per the Deco mesh mechanism, the RE Deco nodes will prefer to connect to the main Deco node if it is in the main's wifi range, and that's why...

@Alvin_Tan Hello, thanks for asking. All the Deco models are compatible with each other, so the Deco M9 Plus can build up a Wi-Fi backhaul with Deco M4/M5 without an issue. Good days.

@AddyOnline Hello, Sorry to mention again that TP-Link does not implement global RMA, in other words, if the TP-Link device was purchased in one country and is used in another, it is only covered by...

@Lenz Hello, we are sorry for any confusion caused by the new features on the latest Deco app. Do you mean there is only one smart plug in your network? Are there any other smart devices like smart...

@MartinBL Hi, no worries, the upgrade utility will only scan for the hardware version 2, it will not scan for the version 1, so the one that the upgrade utility identifies is the V2 unit.