@JuliusLee Hi, you can refer to the following steps to have a try. 1. Reset the Deco with the old firmware. 2. Disconnect the main Deco and the modem. 3. Connect the Deco with the old firmware to the...

@Mac21 In your case, you can refer to the link below to troubleshoot. https://www.tp-link.com/support/faq/2239/

@Edward_S.1984 Hi, for your problem, please help to confirm the following information. 1. What's the previous firmware of your Deco M5? 2. Is your Sky Q box a Sky Q mini box? 3. Is the Sky Q box...

@Karlinmalaysia Hi, Sorry to hear that you have some difficulties with the Deco. In your case, you can refer to the link below to troubleshoot. https://www.tp-link.com/support/faq/2239/

@-Jhen.Cuenca_04 You can refer to the link below to create a new TP-LINK ID. https://www.tp-link.com/en/support/faq/1439/ On the bottom of the Deco M5, there is a reset hole, you can press it for 1s...

@Gilmo Currently, the latest firmware of the Deco M4 V1 is 1.1.0, so you are using the latest firmware. If there is a new firmware, we will upload it to the official website on time.