@nameless Hi, Currently, the Deco M9 Plus V1's firmware has more features than the V2, but when they work together, some features will disappear on the Deco app because V2 does not support these...

@Jkjk3468 Hi, 1. What's the operation mode of the Deco? Router or the AP mode? 2. Please try to connect a laptop/PC to the LAN port of the Deco M5 via an ethernet cable, do you have the internet on...

@NickHill85 To better help you, please help to confirm the following information. 1. Would you please describe your network diagram in detail? How many Deco do you have? Are the Deco units connect to...

@Tam.P Normally, Deco provides 2.4G and 5G network at the same time, if you have an Android phone, please try to download the Wi-Fi analyzer app on your phone, and then you can see the Wi-Fi network...

@Sanja_B Have you configured the same Wi-Fi name and password on the Deco as your router? If so, please try to go to the Deco app, then click on More>Wi-Fi, and try to change the wireless name and...

@DCCW Do the smart devices that can't connect to the Deco M5 support Wi-Fi network? Deco M5 can only provide the Wi-Fi network, and if these smart devices only support Bluetooth or Zigbee signal, it...