@Dep Do you have a surface/surface pro laptop connected to the Deco network?

@JonathanEngalla Hi, The latest firmware of the Deco E4R is Deco E4R_V1_190823, you can refer to the link below to download the firmware and then unzip it on your computer, you will see a .bin file,...

@Zman20 Hi, you can update the firmware via the Deco app. https://www.tp-link.com/support/faq/1599/

@ElenaVM Hi, You can refer to the link below to use the ping command. The Deco's default IP address is 192.168.681, if you have not changed it, when the problem happens, you can try to ping...

@Bjornemmy Hi, If your phone is working when connected to the slave Deco, which means the slave Deco can provide internet, it's suggested to update the driver of the wireless adapter on your laptop...

@feyza Hi, On the Deco app, when your HP laptop is connected to the Deco, please click on it and click on the settings icon at the top right corner, then turn off the Mesh Technology switch. Then you...