@NZG Hi, What is the current network topology/diagram? And what is the model number of the Deco devices and how about the light status? Besides, here is troubleshooting guidance you can refer to:...

@ritchieshe Theoretically, the Deco units can work with all DSL or cable modems in the market, we just need to ensure there are no special limitations on your ISP side and there won't be an issue....

@SusanaPB Hello, thanks for asking. Currently, it's unable to change the channel on the Deco M5 as it will select the best channel automatically to have good Wi-Fi performance and it is unable to...

@McHerman Hello, sorry about that. Our engineer will contact you later and help you fix it. Please wait a while until they reach out to you. Thanks.

@bitla1 Hello, Do you mean there is a TV or something that is connected to the VR400? Is the VR400 working as a modem only or as a modem router? Basically, we suggest you configure the main Deco M5...

@Dimson Hello, thanks for asking. Theoretically, the Deco will select the best channel automatically to have good Wi-Fi performance and it is unable to change the Wi-Fi channel or channel width on...