@nigelskw Hi, please help verify the below info and we will try to fix it together: 1. What is the current network topology? How many Deco units do you have in total and how are they connected? 2....

@redbull33 Hello, please try the below suggestions: 1. Switch off your modem/router and the Deco units 2. Restart your modem/router, wait until it starts up successfully 3. Once the modem/router is...

@UndeadGuy Hi, Please help confirm the below details and we will try to figure it out: 1. What is the current network topology? How do you connect these devices together? Is the main E4 working as a...

@KapiteinIglo Hello, thanks for the detailed info. How about restarting the whole Deco system and disconnecting the main Deco from the switch, only leave the Deco mesh network on and check again if...

@BAERD Hello, thanks for bringing this up. How about other devices in the Deco network, are they connecting to the internet fine? Is the main Deco working as a router or an access point mode? If it...

@jedimasterjonny Hello, thanks very much for sharing this valued info in the community and we will soon investigate and fix this in the future firmware update. Good days.