@Paul10 Hello, 1. What is the current network topology/diagram? And what is the light status of the Deco M4? 2. With your computer connected to the modem directly, please check whether you can access...

@Lincoln Hello, May I have the operating system of your computer and where did you download the Upgrade Tool? Here is another download link you may give it a go:...

Hi all, For those whose Deco M9 Plus V2 are still running the older 1.2.x firmware, please follow the below guidance to update your firmware to the newer 1.4.0 version and you will get more features...

@ychatzop Hello, May I know what's the operating system of your computer that is running the Upgrade Tool? Please ensure you downloaded the Upgrade Tool from the official TP-Link website, or you may...

@Eric0054 Hi Eric, thanks for all the details, we will escalate this case to the engineers who will contact you via email, please check your email box and respond, thanks.

@Dutchie Hi, glad to hear that it works, congrats.^_^ If need any further help, just let us know. Good day.