@Nateliini Hi, thanks a lot for all the efforts you have spent on this issue, we will escalate your case to the engineers who will help analyze further and help you out. Please check your email box...

@Travs @IanJ Hi all, thanks for providing the details. As per your descriptions, BT suggested configuring VLAN ID on the Deco/router? If so, they should provide you that VLAN ID, as it is decided by...

@Cobbnut Hello, Is the IPv4 address of the NAS 192.168.1.23? Is the Deco working as an AP or router? How about other devices in the network, are they getting the same IPv4 address as 192.168.1.x?...

@Alan.Buckley Hello, thanks a lot for all the details. We will escalate your case to the engineers, they will help investigate further and help you out. If you are willing to follow it up, please...

@LancDanc Hi, sorry to hear that the Deco M5 doesn't work properly and doesn't give the desired speed. We will keep improving the performance and mesh system in future updates, and hope everything is...

@AddyOnline Hello, Our engineer will email you, if you are willing to do further analysis, please check your inbox and respond. Thanks for your cooperation and support. Good day.