@AlexanderW Hello, All the Deco devices need to be configured via the Deco app and it is not configurable via the web interface. Good days.

@Nanavati1 Hello, sorry to hear that, but we can do some troubleshooting first to locate the issue so that we can try to fix it later. Please help confirm the below details: 1. What is the current...

@Smelt Hi, there might be an issue for the Upgrade Tool to communicate with the local Deco units, you may simplify the network first and try again. If possible, you may try with a different computer,...

@Burkeyj Hi, For the disconnect issues, we suggest you update the firmware of your Deco M9 system first: 1. We released a new firmware for the Deco M9 Plus V2 months ago, and below is the download...

@RobDop Hello, thanks for asking. It is not suggested to mount the Deco M9 vertically, which will affect its wireless signal and coverage as the antennas are built-in horizontally. Good days.

@justin75 Hello, sorry that the current firmware doesn't allow to be downgraded to the previous version, but we can do some troubleshooting first to locate the issue so that we can try to fix it...