@Simbakirk Hello, Please restart the phone and reinstall the APP again, if you are using VPN, turn it off first. The app is available in UK, you are also try to download it with another phone. Good...

@realmedia Hello, When it shows disconnected, what's the light status on the Deco? Do you have internet? How many Deco do you have in total? If the Deco lost connection some times, please figure out...

@avniel Hi, What's the error message and phenomenon when you can't stream the live view? Please send us a picture if there is one. What's the camera's hardware version, firmware version and MAC...

@tkb Hi, Our engineer will email you later, if you are willing to do further analysis, please check your inbox. Thanks for your understanding and cooperation in advance, and have a nice day.

@Huntcliff Hi, thanks for the info. Our engineer will email you later, if you are willing to do further analysis, please check your inbox. Thanks for your understanding and cooperation in advance,...

@Huntcliff Hi, what's your router's model number? You mean the camera can connect to the wifi extender's network, but not the router's main network, right? If you set up a static IP address on your...