@S4G4R Yes, I got it. Our engineer will help follow it up, please check your email box, thanks a lot.

@Hawaii-5-0 Hi, thanks for getting back. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

@dalexander Do you mean you cannot make it work properly again even by disabling media sharing and printer? Which firmware are you trying to downgrade to? BTW, there are two different versions on the...

@S4G4R I see. We just need to be assured that the internet connection from the fiber is stable, then we can locate the issue on the A6 router. BTW, we would like to follow up on your case via email....

@adaca Hi, it's glad to hear the issue was resolved by changing the DNS server on the AX3000 to Cloudflare's. As for your suggestions about the DNS server, we do appreciate it, we will feedback to...

@TobyBoy Hello, if you still encounter an issue with the AX6000 router, it is suggested to continue troubleshooting with the engineers, they will try their best to help you out.